1. AIOps Implementation (Technical Details)

Core Technologies Used:

• Machine Learning Models:

  • Supervised Learning (Classification for incident prioritization)

  • Unsupervised Learning (Clustering for anomaly detection)

  • Time-Series Forecasting (Predictive maintenance using LSTM/Prophet)

• Data Sources:

  • Logs (ELK, Splunk, Graylog)

  • Metrics (Prometheus, InfluxDB, Dynatrace)

  • Traces (Jaeger, OpenTelemetry)

• Key Features:

  • Noise Reduction: AI-based alert correlation (e.g., Topological Analysis)

  • Automated RCA: Bayesian Networks to identify root causes

  • Self-Healing: Integration with Ansible, Terraform, or Kubernetes for auto-remediation

2. Single Pane of Glass (SPOG) – Technical Specs

Architecture:

• Data Layer:

  • Unified data lake (Snowflake, BigQuery, or Elasticsearch)

  • Real-time streaming (Kafka, Flink)

• Integration Layer:

  • APIs (REST, GraphQL) for tool aggregation (ServiceNow, Zabbix, PagerDuty)

  • Custom adapters for legacy systems

• Visualization Layer:

  • Grafana, Kibana, or custom React/D3.js dashboards

  • Role-based views (NOC Team vs. CISO)

Key Capabilities:
✔ Cross-Domain Correlation: Link infra, app, and security events
✔ Dynamic Thresholding: Adaptive baselines using statistical models
✔ Customizable Widgets: Drag-and-drop KPIs for Saudi compliance (e.g., SAMA, NCA)

3. Disaster Recovery (DR) Automation – Technical Breakdown

Solution Stack:

• Orchestration Tools:

  • AWS/Azure Site Recovery + Custom Python/Go automation

  • VMware SRM (Site Recovery Manager) with API extensions

• Failover Logic:

  • Rule-Based: If RPO > 5min → Trigger failover

  • AI-Driven: Predictive failover based on risk scoring

• DR Testing Automation:

  • Chaos Engineering (Gremlin, LitmusChaos) for validation

  • Automated reporting for NDMO compliance

Compliance & Security (Saudi-Focused)

• Data Sovereignty:

  • All AI/ML models hosted locally (e.g., Saudi Cloud)

• Regulatory Alignment:

  • SAMA CSF – Automated audit trails for IT ops

  • NDMO – Disaster recovery testing logs

Deployment Models

• Cloud (Hybrid/Multi-Cloud):

  • AIOps on AWS SageMaker/Azure ML + SPOG on Grafana Cloud

• On-Premises:

  • Air-gapped deployments for Saudi government/defense

• Managed Services:

  • 24/7 monitoring by our Riyadh-based SOC/NOC

Relationships